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Shane’s Rib Shack 

Privacy Policy



Shane’s Rib Shack, LLC (“Shane’s”) recognizes the importance of privacy to you and is firmly committed to protecting your privacy when you visit Shane’s Rib Shack’s websites, mobile applications, and online service or programs, (collectively “Shane’s Online Services”).  As a result, we have instituted this privacy policy (“Privacy Policy”), This Privacy Policy applies to information about you that Shane’s may obtain when you access or use any of the “Shane’s Online Services”. Shane’s is providing this notice to explain how we collect, use, disclose and protect the personal information that we collect from you in connection with your use of Shane’s Online Services.  This Privacy Statement applies to the use and collection of data collected by Shane’s Rib Shack, LLC.   This Privacy does not apply to offline data collection practices, with the exception of the California Consumer Privacy Act (CCPA) disclosures set forth in the “California Residents: Your Rights” section below.


As used in this Privacy Statement, “we” includes Shane’s and its affiliates, but does not include Shane’s franchisees. All third party vendors are required to maintain the confidentiality of the user information and are prohibited from using it for any purpose other than as described in this Privacy Statement. Shane’s franchisees (“Operators”) own and operate their own individual franchised businesses. Shane’s licensees (“Licensees”) are granted a license to use Shane’s trade name and marks in the sale of Shane’s products at Shane’s licensed locations. Operators and Licensees are independent third parties, and this Privacy Statement does not apply to the privacy practices of any Operator or Licensee.


By using the Shane’s Online Services, you agree to the terms of this Privacy Statement and, if you provide us your personal information, you consent to the collection, use and disclosure of your information as described in this Privacy Statement. If you do not agree with this policy, please do not provide us any information and do not use Shane’s Online Services.


Shane’s is based in the United States, so any personal information we collect through the Shane’s Online Services will be transferred to and maintained in the United States.  By using Shane’s Online Services and/or providing us with your personal information, you understand and agree that your personal information will be transferred to the United States and subject to disclosures and uses in accordance with U.S. law as described in this Privacy Statement.


Registering with Shane’s Online Services


In order to use certain services provided through Shane’s Online Services, you may need to register with us, which will entail your disclosure and transmission of certain information about you.  In connection with your registration, or at any time after registering, you may “opt-out” or unsubscribe from receiving any communications from us by following the unsubscribe instructions on the registration page, the Website or in any communication you receive from us or a third-party service provider acting on our behalf.


Information We Collect 


Shane’s and its third-party service providers collect information about you from a variety of sources, including information you provide directly to us, and information we collect about you when you interact with us. For example, we and our third-party service providers collect information both directly and indirectly from you when you:


  • access or use our websites, mobile applications, and online services or programs to review content including videos, where this Privacy Statement is posted or linked (collectively, “Shane’s Online Services”);
  • create an account and/or provide personally identifiable information via Shane’s Online Ordering platform;
  • order and/or purchase any of our products or services, such as ordering via Shane’s Online Ordering;
  • contact or communicate with us;
  • create an account with us;
  • request information from us, such as submitting a catering request;
  • register for any event or program, and/or participate in any event, program, contest, surveys, or other promotion that we may offer from time to time (collectively, “Promotions”);
  • begin or complete the application process a franchise opportunity, or for employment by Shane’s;
  • access or use Shane’s pages or accounts on any third-party social media platforms such as Facebook, Twitter, or Foursquare (“Social Media Pages”);
  • sign-up for communications (e.g., email blasts, mobile notifications, text message (SMS) communications, or social media notifications) from us;
  • provide or submit comments, stories, suggestions, or other content or input to us;
  • interact with Shane’s Online Services via mobile, tablet or laptop device; and/or 
  • otherwise interact with us and Shane’s Online Services.


We may collect certain personal information provided by you (“Personal Information”), which may include your name, address, telephone number, e-mail address, birth date and/or age, and certain other personal, professional and demographic information about you.


When you use the fingerprint login features on your Apple or Android devices, we do not receive your fingerprint data. Your mobile phone’s authentication mechanism helps us verify that it is you.


The Shane’s Online Services may also collect non-identifiable information that becomes available to us as a result of your visit to such service. This information includes, for example, your IP address (a number automatically assigned to your computer when you visit a Shane’s Online Service, and which is logged by our servers), your Internet Service Provider (“ISP”), your web browser, the type of operating system, the domain name of the website which links you to the Website, the pages you visited, the average time spent on the Website, and the products searched for.


Because we are very interested in the successful dissemination of information through Shane’s Online Services, we will review visitor trends recorded on certain log files.  In connection with such log files, analysis software will be used to generate reports that will allow us to determine how we can enhance your experience with the Shane’s Online Services.  This information will not be used to ascertain your identity or the substance of what you are viewing or activity otherwise.  The log files may be purged periodically, in our discretion, to maximize space on the server.


Transaction Data


We and our third-party service providers may also collect information, including Personal Information, relating to your purchases from Shane’s and its Operators and Licensees, such as the authorization code of the transaction, payment method, the date and time of the transaction, items purchased, and the purchase price (“Transaction Data”).



Collection of Personally Identifying Information from or about Children

Shane’s does not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register. If you are under 18, please do not attempt to register or send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 18 may provide any personal information to Shane’s. If you believe that we might have any information from or about a child under 18, please contact us at Shane’s Rib Shack 829 Fairways Ct. Ste 200, Stockbridge, GA 30281.


Google Analytics


We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”) on the Shane’s Websites. Google Analytics collects information such as how often you visit the Website, what pages you visit within the Website, and what other Websites you visited prior to coming to the Website. We use the information provided by Google Analytics to improve the Website. For more information regarding how Google collects, uses and shares your information please visit Google provides users more choice on how their data is collected by Google Analytics by developing an Opt-out Browser Add-on which can be located at: By installing this Add-on, no information is being sent to Google Analytics.


Do Not Track Notice and Consumer Choices


At this time, there is no worldwide uniform or consistent industry standard or definition for responding to, processing, or communicating Do Not Track signals. Thus, the Shane’s Online Services do not currently respond to Do Not Track signals.   You can exercise other choices available to you, including limiting the placement of browser cookies on your device using your browser's cookie control features as further discussed in the “Cookies” section below.



Third parties may collect Personal Information about an individual site visitor’s online activities over time and across different Web sites when a consumer uses the Site. For example, we use third party web analytics services on the Website, such as Google Analytics, to help us obtain and analyze information about your browsing or usage habits but this information does not include Personal Information other than your IP address.  For information about opting out of Google Analytics please visit:


Mobile Applications


In addition to the information described above, we and our third-party service providers may collect additional information when you utilize any of our mobile applications, including the type of mobile device you use, the temporary or persistent unique device identifiers (sometimes called UDID), the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use our mobile applications.


If you utilize any of the location-based services available through our mobile applications and/or desktop platform (such as “Find a Restaurant”), we and our third-party service providers may collect, use, and share such location data, including the real-time geographic location of your device. We use such information to provide and improve location-based products and services. You may opt-out from further allowing us to have access to your location data by adjusting the permissions in your mobile device.


Use and Disclosure of Your Personal Information


The information we learn from visitors helps us personalize and improve the Shane’s Online Services that we offer. We use your information to register you for various marketing and promotional programs, respond to your requests for information and to generate and maintain mailing lists. We may also share information with any third-party vendors we hire to assist in the administration of the Shane’s Online Services, the collection, cataloging and/or analysis of data, and/or the processing or handling of any visitor transactions.


We may share any information collected through Shane’s Online Services with our affiliates, Operators or Licensees. Any entity or person that receives such information is required to adhere to this Privacy Statement.


We may also use your personal information for the following purposes:


  • establishment and maintenance of our relationship with you;
  • responding to your requests and inquiries; 
  • provide products and services to you;
  • administering Promotions and other offers;
  • meeting legal, regulatory, insurance, security and processing requirements; and
  • otherwise with your consent.


SMS Short Code Texting (Shack Rewards Program):

Shane’s offers its customers a subscription to exclusive offers, coupons, and promotions over SMS. Enrollment requires providing a mobile phone number at sign up (for a Shack Rewards account on the mobile app or online). The mobile phone number's verification is done by sending an invitation text message, to which you must confirm by replying "YES". The invitation text message will notify you that you will receive recurring text messages. Message & data rates apply. Customers will be allowed to opt out of this program at any time. The text messages are sent using an automated system. Customers may receive up to four (4) messages per week. Customers are not required to opt in to receive text messages as a condition of purchasing any property, goods or services. Customers may also opt in to the program by texting “START” to 21241 from their mobile phone and then following same mobile verification instructions described above.

Questions: You may contact us at, or at any time from your mobile phone, text "HELP" to 21241. We can answer any questions you have about the program including instructions on how to use the service or opt-out of the program.

To Stop The Program: To stop the messages coming to your phone, you can opt out of the program via SMS. Text the word "STOP" to (21241) from the mobile phone number in which you wish to opt-out of the program. You'll receive a one-time opt-out confirmation text message.


If you want to join again, just sign up as you did the first time and we will begin sending SMS messages to you again.


Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular,

Alltel, Boost Mobile, Nextel, and Virgin Mobile.


Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).


***Carriers are not liable for delayed or undelivered messages***


As always, message and data rates may apply for any messages sent to you from us and to us from you. You may receive up to 4 text messages per week. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.


For all questions about the services provided by this short code, you can send an email to

Other Uses


In addition, we may share your personally identifying information with any third-party, without your consent or approval and without notice to you, (i) as permitted or required by law, (ii) as incident to a corporate sale, merger, reorganization, dissolution, bankruptcy or similar event, (iii) under circumstances we believe reasonably necessary to protect the personal safety of our employees, users of the Shane’s Online Services, or the public, (iv) to disclose information that is necessary to identify, contact or bring legal action against someone who may be violating our published policies, (v) to operate the Shane’s Online Services, or (vi) as is otherwise described in this Privacy Statement.


User Generated Content


Shane’s Online Services and Social Media Pages may allow users to post messages and submit their own content (e.g., stories, comments, blogs, postings, etc.), which may include Personal Information. You are responsible for all actions resulting from any information, including Personal Information, which you post on the Shane’s Online Services or Social Media Pages. Please remember that any information you post becomes public information, is not subject to this Privacy Policy, and Shane’s is not responsible for the results of such postings.




We from time to time use cookies on the Shane’s Websites. Cookies are small text files that your web browser leaves on your hard drive to recognize you as a repeat user of the Website, track your use of the Website and target advertising. This allows for personalization of certain aspects of your visit to the Website. Information gathered from cookies in this way is only used on an aggregate basis. Unless a visitor specifically provides their identity to us, e.g., by registering at the Website, providing information through an online form or sending us correspondence from the Website, we will not know who the identification of individual visitors. We may use cookies to store preferences; record session information; develop information about Website visitors’ preferences and interests; record past activity at a website in order to provide better service when you return to the Website; or customize web page content based on information you voluntarily provide.


You can disable cookies using your Internet browser settings. Please consult your browsers’ help function for information on how to disable cookies. Note that if you disable cookies, certain features of the Website may not function properly.


Links, Third Party Websites and Social Media Platforms


The Shane’s Online Services and our communications (including e-mails and SMS Texts) may contain links, or may direct users, to other websites, including, without limitation, the websites of Operators and Licensees, and social media platforms such as Facebook, Twitter, or Foursquare (such third-party websites and social media platforms are collectively referred to herein as “Linked Websites”). We are not responsible for the privacy practices, policies, or content of any Linked Websites, even if you link to them from Shane’s Online Services or our communications. This Privacy Statement does not apply to any Linked Websites. We have no control over the collection or use of information, including Personal Information, on any Linked Website. We encourage you to read and understand the privacy policies of any Linked Websites that you visit. Please recognize that we do not control these third party websites (including the Websites owned or operated by of any our vendors that provide services on our behalf) and this Privacy Statement will not apply to those websites. You should consult each applicable privacy policy before using a third party or linked website.


Operator and Licensee Online Services


Operators and Licensees are independent third parties and may own, operate, and maintain a website, mobile application, social media page, or other online service for his, her, or its franchised or licensed restaurant business (“Operator or Licensee Online Services”). This Privacy Statement does not apply to the privacy practices of any Operator or Licensee. Therefore, you should carefully review the privacy policy of each Operator or Licensee Online Services that you visit. Questions or concerns regarding any Operator or Licensee Online Services should be directed to the applicable Operator or Licensee.


We may, subject to certain terms and conditions, allow an Operator or Licensee to link to Shane’s Online Services. Shane’s, however, is not responsible or liable for any Operator or Licensee Online Services, even if it is linked to this Website, or for any Operator’s or Licensee’s online conduct and privacy practices.




We have security measures in place to protect against the loss, misuse, and alteration of the information under our control. While we strive to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-parties from intercepting information.  You should not assume or expect that any communication that you transmit to us (such as personally identifiable or other data, questions or answers, comments, or suggestions) is confidential.  Shane’s shall not be liable or responsible if any information about you is intercepted and used by an unintended recipient.


“Phishing” is a scam designed to steal your Personal Information. If you receive an e-mail that looks like it is from us asking you for your Personal Information which you suspect may be a scam, please notify us as provided in the “Contacting Us” section included below.



California Users 


In accordance with California Civil Code 1798.83, California residents are entitled to know that they may file grievances and complaints at California Department of Consumer Affairs, 400 R Street, Suite 1080, Sacramento, CA 95814, or by phone at 916-445-1254 or 800-952-5210; or by email to




If you have questions about anything contained in this Privacy Statement, including how your personal information is used, if you wish to request that we correct, or change or remove any information about you that we may have collected, or if you wish to opt-out of receiving any communications from us, you may contact us at Shane’s Rib Shack 829 Fairways Ct. Ste 200, Stockbridge, GA 30281.


Privacy Statement Changes


We may revise this Privacy Policy from time to time effective upon posting the revised Privacy Statement, along with the date on which it was most recently updated, on the Website. Please check our Privacy Statement periodically to see if it has been updated. If a change to this Privacy Statement materially affects the use or disclosure of your Personal Information, a notice will be posted at along with a link to the updated Privacy Statement. Your continued use of Shane’s Online Services and/or provision of your information thereafter constitute your acceptance of such changes. Please contact us as described below if you would like information regarding any changes.



 California Residents: Your Rights

California residents (“you” or “your” for purposes of this section of the Policy) have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). This section describes your CCPA rights and explains how to exercise them.  The CCPA, and as a result, this section of the Policy, applies broadly to information collected not only online, but offline as well.  Please note, however, that the CCPA does not apply to certain categories of information and our processing of CCPA-exempt categories of information is not addressed below.

Categories of Personal Information Collected, Disclosed, or Sold in the Last Twelve (12) Months

You have the right to know the categories of personal information Shane’s has collected, disclosed, or sold about consumers within the last twelve (12) months. The chart below offers a comprehensive overview of the types of personal information we collect, with whom it is shared, and for what purposes.






Purpose of Collection

Third Parties to Whom Disclosed

A. Identifiers.

A real name, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, or other similar identifiers.


Directly from Consumer and Internet Service Provider

Provide products and services to consumer, Employment Opportunities


B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

A name, address, telephone number, education, employment, employment history, credit card number, debit card number, or any other financial information.

Some personal information included in this category may overlap with other categories.


Directly from Consumer

Provide products and services to consumer, Employment Opportunities


C. Protected classification characteristics under California or federal law.

Age (40 years or older)


Directly from Consumer



D. Commercial information.

Records of personal products or services purchased, or other purchasing or consuming histories or tendencies.


Directly from Consumer

Provide products and services to consumer


E. Biometric information.

Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.





F. Internet or other similar network activity.

Consumer's interaction with a website, application, or advertisement.


From Consumer

Provide products and services to consumer


G. Geolocation data.

Physical location or movements.


Directly from Consumer

Provide products and services to consumer


H. Sensory data.

Audio, electronic, visual, thermal, olfactory, or similar information.





I. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.





J. Inferences drawn from other personal information.

Profile reflecting a person's preferences, characteristics, and behavior.


Directly from Consumer

Provide products and services to consumer



Right to Know About Personal Information Collected, Disclosed, or Sold

You have the right to request that Shane’s disclose certain information to you about our collection, use, disclosure and sale of your personal information over the past twelve (12) months. Once we receive and confirm your request, to the extent you have requested them, we will disclose to you:

  • The categories of personal information we collected about you;
  • The categories of sources from which the personal information was collected;
  • Our business or commercial purpose for collecting that personal information;
  • The categories of third parties with whom we shared that personal information, if any;
  • The specific pieces of personal information we have collected about you (also called a data portability request); and/or
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
    • Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained; and
    • Sales, identifying the personal information categories that each category of recipient purchased.  


Right to Request Deletion of Personal Information


You have the right to request that Shane’s delete any of the personal information we have collected and maintain about you, subject to certain exceptions. Once we receive and confirm your request, we will either delete, de-identify, or aggregate your personal information, unless not doing so is necessary for us or our service

  • Complete the transaction for which we collected the personal information, take actions reasonably anticipated within the context of our business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.


Exercising Your Rights to Know and Deletion

To exercise your rights under the CCPA please submit a request to the following email, or call the following toll-free telephone number 855-940-4011.

In order to submit a consumer request, a consumer must submit an email request or call the toll-free telephone number and provide following information, first and last name, address, phone number, email address, and the information requested. Once submitted the consumer will be contacted and may be required to provide additional information related to the account for verification purposes only.

Only you, or someone legally authorized to act on your behalf (i.e., your authorized agent), may make a request related to your personal information. Shane’s may require an agent to provide verification that they are acting on your behalf when they submit a request related to your personal information. 



Shane’s will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

  • Deny you services.
  • Charge you different prices or rates for services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of services.
  • Suggest that you may receive a different price or rate for services or a different level or quality of services.


Contact Information

If you have any questions or comments about this Privacy Policy, the ways in which Shane’s collects and uses your information, your rights regarding such use, or wish to exercise your rights under California law, please contact us at:

Attn Chief Privacy Officer

Toll Free Phone 855-940-4011


Postal Address: 829 Fairways Court, Suite 200, Stockbridge, GA.  30281  


Last Revision: August 24, 2020


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